September 12, 2022
MONDAY
Scott Abernathy
Developing Rewarding Owner Relationships - Designation Class
The Wentworth Room
This fundamental course covering the four (4) steps in the cycle of owner relations will assist you in developing and managing your clients from first contact to termination. From the big picture to the small details, you will learn industry best practices in obtaining new clients and working with them during several scenarios. Click here for more information
Instructor: Scott Abernathy, MPM® RMP®
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Please contact educationinfo@narpm.org
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Conference Registration Open
September 13, 2022
TUESDAY
Registration
Conference Registration Open
Breakfast
Breakfast with Affiliates
Grab some coffee and network with our Affiliate sponsors and find out how they can help you in your Property Management ventures.
Welcome and Introductions
Scott Abernathy
Growing your Business by Partying
Let's face it, our business is based on trust, we will be handling some peoples largest investments, sometimes worth millions of dollars. The best way to build that trust is by having a good relationship with them. Based on a study of individuals who pepper Fortune Magazine's top 400 list, this presentation will show you some secrets on how to have fun while getting to know people.
Meet and Mingle with Affiliates
This is the best time for you to visit all of the wonderful vendors who are here in person to answer all of your questions and let you know what exciting options you have to improve your business.
Affiliate Sponsor Introduction
Take a few minutes to hear about one of our featured sponsors and how they can help your PM business.
Harry Heist
Mock Trial
Lunch
Lunch with Affiliate Sponsors
Affiliate Sponsor Introduction
Peter Hernandez
The REAL Future of Property Management
Many things are shifting in the property management industry, and everyone is wondering what’s going to happen next. The goal of this session is to bring the best of the best together and pose that question in a discussion and mastermind panel hybrid format. The discussion is on the secret to success in business and in life. With a mastermind panel answering informed opinion based questions including but not limited to the the future of the industry. It is important for property management companies to think strategically about growth and how they are going to scale their business.
Afternoon Snack with Affiliates
Affiliate Sponsor Introduction
Take a few minutes to hear about one of our featured sponsors and how they can help your PM business.
Phil Owen
Creating a Customer Service Culture
In this session, we will discuss how to hire, train, and maintain a culture of customer service. We will examine ideas and steps to help you implement a customer service-centric environment that will change the way you interact with clients and tenants in a way that creates loyalty to your brand. This session will combine philosophical approaches to customer service and practical steps that lead to culture change. Attendees of this session will also be invited to participate in a follow up virtual mastermind/book club surrounding the ideas discussed and collaborating towards implementation in the months following the conference.
Meet with Affiliates
Dinner, Show and Awards
Costume Party
Poolside
Theme is “Believe” Come as what you “Believe” in. Music and drinks after Dinner and Awards.
September 14, 2022
WEDNESDAY
Conference Registration Open
Breakfast with Affiliates
Here is your chance to find out what our amazing Affiliate sponsors have to offer to provide top-notch services for your Property Management business.
Welcome back and any housekeeping
Find out what you need to know and any conference updates.
Deniz Yusuf
How to DOMINATE Door Growth in your Market
Deniz signed up 925 doors in 4 years in a small country town and has coached hundreds of PM Companies to grow tens of thousands of doors since then, and in this session Deniz will reveal the MOST EFFECTIVE FIVE strategies that work the very best.
In this session Deniz will expose:
- How to turn cold online enquiries into raving fans real fast using video.
- Be exposed to revealing ways on how to reach property investors before your rivals even know they’re in the market.
- Understand how to convert nearly 100% of self-managed owners in your area by becoming their go-to expert.
Morning Break with Affiliates
Take a break and grab a snack or network.
Affiliate Sponsor Introduction
Take a few minutes to hear about one of our featured sponsors and how they can help your PM business.
Darren Hunter
How to WIN Your Fees with Confidence and Beat Discounting - Part 1
Darren Hunter is the global expert on property management fee objections, and in this session Darren will expose you to the very best responses to the hardest objections property owners will throw at you, so you can walk away with your full fees leaving your cheaper rivals in the dust!
In this session Darren will unload:
- How to easily beat “But the other agent is cheaper”’ to “Will you match the other agent's fees” and “Your fees are too high” objections plus many more.
- Learn 34 different property owner fee types and packages agents are charging over Australia, New Zealand and the USA.
- How to charge the best fees in your market despite cheaper rivals.
Last call to get your name into Affiliates for drawings
Lunch with Affiliates
Michael Sanz
Navigating the New Workplace Revolution
Michael Sanz is a productivity expert, growing his PM Company ‘Neesh Property’ from zero to 650 doors in 4 years (with only 1.5 staff in the office and a team of three Virtual Assistants). COVID has made the way business is done globally and has created a new revolution with the realization that you can get work done from anywhere.
In this session Michael will unpack:
- How to get the best performance from your staff whether it’s them working at the office full-time, working from home full-time or a mixture of both.
- Go through all the technology and hacks that not only make you and your team more productive no matter where they work.
- How to work more effectively using Virtual Assistants and UNBUSY your team.
Break with Affiliates
Darren Hunter
How to WIN Your Fees with Confidence and Beat Discounting - Part 2
Darren Hunter is the global expert on property management fee objections, and in this session Darren will expose you to the very best responses to the hardest objections property owners will throw at you, so you can walk away with your full fees leaving your cheaper rivals in the dust!
In this session Darren will unload:
- How to easily beat “But the other agent is cheaper”’ to “Will you match the other agent's fees” and “Your fees are too high” objections plus many more.
- Learn 34 different property owner fee types and packages agents are charging over Australia, New Zealand and the USA.
- How to charge the best fees in your market despite cheaper rivals.
Closing
Have safe travels home and thank you for attending!
