September 12, 2022

MONDAY

9:00am - 4:00pm Lunch On Own
Developing Rewarding Owner Relationships - Designation Class

Scott Abernathy

Developing Rewarding Owner Relationships - Designation Class

The Wentworth Room

This fundamental course covering the four (4) steps in the cycle of owner relations will assist you in developing and managing your clients from first contact to termination. From the big picture to the small details, you will learn industry best practices in obtaining new clients and working with them during several scenarios. Click here for more information

Instructor: Scott Abernathy, MPM® RMP®

If you have questions about Education Classes
Please contact educationinfo@narpm.org

Register Online or By Form
You can sign up and pay online for education courses by log-in to
Online Registration / eCommerce
OR
Download registration form

12:00pm – 5:00pm

Conference Registration Open

September 13, 2022

TUESDAY

7:00am - 5:00pm
Conference Registration Open

Registration

Conference Registration Open

7:00am - 8:00am
Breakfast with Affiliates

Breakfast

Breakfast with Affiliates

Grab some coffee and network with our Affiliate sponsors and find out how they can help you in your Property Management ventures.

8:00am - 8:10am

Welcome and Introductions

8:10am - 9:30am
Growing your Business by Partying

Scott Abernathy

Growing your Business by Partying

Let's face it, our business is based on trust, we will be handling some peoples largest investments, sometimes worth millions of dollars. The best way to build that trust is by having a good relationship with them. Based on a study of individuals who pepper Fortune Magazine's top 400 list, this presentation will show you some secrets on how to have fun while getting to know people.

9:30am - 10:00am

Meet and Mingle with Affiliates

This is the best time for you to visit all of the wonderful vendors who are here in person to answer all of your questions and let you know what exciting options you have to improve your business.

10:00am - 10:05

Affiliate Sponsor Introduction

Take a few minutes to hear about one of our featured sponsors and how they can help your PM business.

10:05am - 11:30am
The FEAR Factor

Jessica Foster

The FEAR Factor

What is the driving force in your life and business? It could be a combination of circumstances, values, and emotions that are significant in what decisions we make and where we find ourselves as the result of them. In this interactive presentation, Jessica will explain how Fear and Fulfillment, two great contributors that drive human experience, play key roles in our personal and professional lives. Connecting mission, mindset, and motivations. Together, lets dive into: why YOU got into property management, where YOU believe you are heading, and embrace who YOU are in the process.

11:30am - 1:00pm
Lunch with Affiliate Sponsors

Lunch

Lunch with Affiliate Sponsors

1:00pm - 1:05

Affiliate Sponsor Introduction

1:10pm - 2:30pm
The REAL Future of Property Management

Peter Hernandez

The REAL Future of Property Management

Many things are shifting in the property management industry, and everyone is wondering what’s going to happen next. The goal of this session is to bring the best of the best together and pose that question in a discussion and mastermind panel hybrid format. The discussion is on the secret to success in business and in life. With a mastermind panel answering informed opinion based questions including but not limited to the the future of the industry. It is important for property management companies to think strategically about growth and how they are going to scale their business.

2:30pm - 3:00pm

Afternoon Snack with Affiliates

3:00pm - 3:05pm

Affiliate Sponsor Introduction

Take a few minutes to hear about one of our featured sponsors and how they can help your PM business.

3:05 - 4:30
 Creating a Customer Service Culture

Phil Owen

Creating a Customer Service Culture

In this session, we will discuss how to hire, train, and maintain a culture of customer service.  We will examine ideas and steps to help you implement a customer service-centric environment that will change the way you interact with clients and tenants in a way that creates loyalty to your brand.  This session will combine philosophical approaches to customer service and practical steps that lead to culture change. Attendees of this session will also be invited to participate in a follow up virtual mastermind/book club surrounding the ideas discussed and collaborating towards implementation in the months following the conference.

4:30pm - 5:00pm

Meet with Affiliates

6:00pm - 8:00pm

Dinner, Show and Awards

8:30pm - 11:00pm

Costume Party

Poolside

Theme is “Believe” Come as what you “Believe” in. Music and drinks after Dinner and Awards.

September 14, 2022

WEDNESDAY

8:00am - 12:00pm

Conference Registration Open

8:00am - 9:00am

Breakfast with Affiliates

Here is your chance to find out what our amazing Affiliate sponsors have to offer to provide top-notch services for your Property Management business.

9:00am - 9:05am

Welcome back and any housekeeping

Find out what you need to know and any conference updates.

9:05am - 10:30am
How to DOMINATE Door Growth in your Market

Deniz Yusuf

How to DOMINATE Door Growth in your Market

Deniz signed up 925 doors in 4 years in a small country town and has coached hundreds of PM Companies to grow tens of thousands of doors since then, and in this session Deniz will reveal the MOST EFFECTIVE FIVE strategies that work the very best.

 

In this session Deniz will expose:

 

  • How to turn cold online enquiries into raving fans real fast using video.
  • Be exposed to revealing ways on how to reach property investors before your rivals even know they’re in the market.
  • Understand how to convert nearly 100% of self-managed owners in your area by becoming their go-to expert.

10:30am - 10:50am

Morning Break with Affiliates

Take a break and grab a snack or network.

10:50am - 10:55am

Affiliate Sponsor Introduction

Take a few minutes to hear about one of our featured sponsors and how they can help your PM business.

10:55am - 12:30pm
How to WIN Your Fees with Confidence and Beat Discounting - Part 1

Darren Hunter

How to WIN Your Fees with Confidence and Beat Discounting - Part 1

Darren Hunter is the global expert on property management fee objections, and in this session Darren will expose you to the very best responses to the hardest objections property owners will throw at you, so you can walk away with your full fees leaving your cheaper rivals in the dust!

 

In this session Darren will unload:

 

  • How to easily beat “But the other agent is cheaper”’ to “Will you match the other agent's fees” and “Your fees are too high” objections plus many more.
  • Learn 34 different property owner fee types and packages agents are charging over Australia, New Zealand and the USA.
  • How to charge the best fees in your market despite cheaper rivals.

12:30pm

Last call to get your name into Affiliates for drawings

12:30pm – 1:45pm

Lunch with Affiliates

2:00pm – 3:30pm
Navigating the New Workplace Revolution

Michael Sanz

Navigating the New Workplace Revolution

Michael Sanz is a productivity expert, growing his PM Company ‘Neesh Property’ from zero to 650 doors in 4 years (with only 1.5 staff in the office and a team of three Virtual Assistants). COVID has made the way business is done globally and has created a new revolution with the realization that you can get work done from anywhere.

 

In this session Michael will unpack:

  • How to get the best performance from your staff whether it’s them working at the office full-time, working from home full-time or a mixture of both.
  • Go through all the technology and hacks that not only make you and your team more productive no matter where they work.
  • How to work more effectively using Virtual Assistants and UNBUSY your team.

3:30pm – 3:45pm

Break with Affiliates

3:45pm – 5:30pm
How to WIN Your Fees with Confidence and Beat Discounting - Part 2

Darren Hunter

How to WIN Your Fees with Confidence and Beat Discounting - Part 2

Darren Hunter is the global expert on property management fee objections, and in this session Darren will expose you to the very best responses to the hardest objections property owners will throw at you, so you can walk away with your full fees leaving your cheaper rivals in the dust!

 

In this session Darren will unload:

 

  • How to easily beat “But the other agent is cheaper”’ to “Will you match the other agent's fees” and “Your fees are too high” objections plus many more.
  • Learn 34 different property owner fee types and packages agents are charging over Australia, New Zealand and the USA.
  • How to charge the best fees in your market despite cheaper rivals.

5:30pm

Closing

Have safe travels home and thank you for attending!

Jessica Foster

The FEAR Factor

Peter Hernandez

The REAL Future of Property Management

Michael Sanz

Navigating the New Workplace Revolution

Darren Hunter

How to WIN Your Fees with Confidence and Beat Discounting

Deniz Yusuf

How to DOMINATE Door Growth in your Market

Scott Abernathy

Growing your Business by Partying

Phil Owen

Creating a Customer Service Culture